Frequently Asked Questions
Most frequent questions and answers
Is it mandatory to install a business WhatsApp account for integrating Chatby
?
It is not mandatory to have a business WhatsApp .But its always to good to have a business WhatsApp and use the features like auto reply to get the maximum from Chatby . Its one way of promoting your online shop .
Can I use one WhatShop account for my other business branches?
Yes, you can use it for your other businesses or branches .But you will have only WhatsApp number to receive orders . Additionally, all your products has to be listed in one account
Do I need to install Chatby ?
Chatby doesn’t require any installation because it’s not an app .
We will provide the link , QR code to access your online store .
What do I need to open the files ?
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Can we print the order received in WhatsApp ?
Yes, our latest version of Chatby comes with a feature that allows you to print message to whatsapp as invoice
Can I update product based on availability ?
Yes, you can hide any product if you are not selling it for the moment . And you can make it available in your store . Both can be done easily by sliding the radio button in the backend
Can i change my whatsApp number to which orders are coming ?
Yes, it can be done very easily from the back end . Just re enter the new number and click / tap save
Can i add multiple images of a product ?
Yes, you can add multiple images and description of the products and your customers can find in the product detail page navigated when clicked on product name